Refund Policy
At IsLetFoyerCenter, we are committed to delivering fresh, high-quality pizzas and a pleasant dining or delivery experience. If you are not completely satisfied with your order, our Refund Policy outlines clear steps to help you receive a fair resolution.
Eligibility and timeframes. You may request a refund or a replacement for issues directly related to your order within 48 hours of the delivery time or pickup. Eligible concerns include incorrect items, missing components, or food that is not prepared according to the standard of care we strive to maintain. Please note that we cannot offer refunds for reasons unrelated to the quality or accuracy of the order, such as individual taste preferences after delivery.
How to request a refund. To start a request, contact us at +44 20 7946 0999 or through our website at IsLetFoyerCenter. Please include your order number, the delivery address (city, street or area), and a brief description of the issue. If possible, attach photos of the delivered order to help us assess the situation quickly. Refunds are issued to the original payment method and may take up to 5–7 business days to appear on your statement, depending on your financial institution.
What we refund. Our goal is to make you whole. Eligible refunds may include the full purchase price or a replacement item of equal value. In some cases, a partial refund may be offered if only part of the order was affected. Refund amounts will be calculated in £ and reflected at the time of processing.
Non-refundable circumstances. We may not provide refunds for issues that cannot be verified, such as delivery delays caused by external carriers beyond our control, or for items opened or consumed partially. We also cannot refund orders that were fulfilled correctly according to the registered order details. In such cases, a courtesy remedy, such as a discount on a future order or a complimentary item, may be offered at our discretion.
Different order types. For in-person dine-in orders, refunds are processed through the same payment method used at purchase. For online orders placed via our site, refunds are issued back to the original payment method or as an account credit if that is our preferred process at the time of the request.
Quality and safety. If you believe there was a quality or safety concern with your meal, please mention it in your claim. We reserve the right to request additional information or to arrange a short return window for inspection of any returned items. Your health and safety are important to us.
Privacy and data. Any information you provide is used solely to process your refund request and to improve our service. We comply with applicable data protection laws. For any questions about data handling related to refunds, contact +44 20 7946 0999 or visit isletfoyercenter.xyz.
Final notes. This policy may be updated from time to time to reflect operational changes. The latest version will be posted on our site and will take effect immediately upon posting. Last updated: 2024-06-15. If you need help, reach out to us at +44 20 7946 0999 or find us at our address in London, 43 Bedford Street, WC2E 9HA, United Kingdom.